Refund Policy

Whizzz Refund Policy Some of the possible problems the users might encounter

a. Individual and business users

1. some items missing in your order if it comes to your attention that, any item(s) in your order is missing, please make sure to contact the store from which you purchased the item, and enquire if the mistake was from the store’s side. If it is not, please contact our admin, with a copy of the receipt and we will initiate an investigation for the same. If your claim is valid, then we will reimburse you the value of the item lost up to $300.

2. some error with the app.

• Kindly refresh your app and proceed again. If the problem persists, try restarting your device. Furthermore, please contact our admin to report the problem. If there is a financial implication, we will reimburse you up to $300.

3. The driver is not accepting the job

• If the driver arrives at the pickup location, but refuses to pick up the item, please check if the item to be picked up complies with the package details you have provided. The driver reserves the right to reject a job if the package specifications differ from what was mentioned by you. In that case, there will not be a refund.

4. The driver will wait for an item at a pick-up location, only for a maximum of 15 minutes. If the item is not ready to be picked up within that time, the driver will be unable to fulfill the job. However, the driver will contact the customer before doing so. In this case, the company policy is to reimburse the customer 25% of the total bill.

b. Whizzz delivery driver

1. Want to refund a customer?

• Please contact the admin with the details of the respective pickup/delivery.

2. Found a lost item? • Please contact the admin with the details of the respective pickup/delivery.

3. App not working

• Kindly refresh your app and proceed again. If the problem persists, try restarting your device. Furthermore, please contact our admin to report the problem.